The formats of tracking numbers vary by product. It usually appears to be one of the following formats: 2 alphabets + 7 digits (e.g. AA 000 000 0), 4 alphabets + 10 digits (e.g. AA AA 000 000 000 0), 2 alphabets + 9 digits + 2 alphabets (e.g. AA 000 000 000 AA), 12 digits (000 000 000 000). Some other less common formats may also exist.

If you have any question regarding the delivery process of a package, call 010-64656790/91/92/93.

The most common cause of no tracking records is incorrectly typed tracking number. It is advised to check with the sender if you are not sure what the number is. Besides, it takes some time for a new package to show up in the system.

It is advised to check with local office for accurate results, because the hours of delivery vary by product and location.