FAQs

1. What is CentPick?

CentPick is a comprehensive package tracking platform that allows you to track shipments from various carriers worldwide in one convenient location. We aim to simplify the package tracking process by providing real-time updates and detailed tracking information.

2. How do I track my package on CentPick?

To track your package:

  1. Locate Your Tracking Number: Find the tracking number provided by the sender or carrier.
  2. Enter the Tracking Number:
    • Go to centpick.com.
    • Enter your tracking number into the search bar on the homepage.
  3. View Tracking Information: Click “Track” to see the latest status and location of your package.

3. Which carriers does CentPick support?

CentPick supports a wide range of international and domestic carriers, including:

  • Major International Carriers: USPS, FedEx, UPS, DHL Express, DHL eCommerce.
  • Regional Carriers: Canada Post, Royal Mail, Australia Post, and many others.
  • E-commerce Platforms: Tracking for shipments from platforms like Amazon, eBay, AliExpress, and Shopify stores.

We are continually expanding our list of supported carriers. You can view the full list on our Carriers page.

4. Is CentPick free to use?

Yes, CentPick is completely free for users. You can track an unlimited number of packages without any charges.

5. Do I need to create an account to track packages?

No, you do not need to create an account to track your packages. Simply enter your tracking number on our homepage to get started.

6. How accurate is the tracking information on CentPick?

We provide real-time tracking information by directly integrating with the carriers’ official systems. The data is as accurate and up-to-date as the information provided by the carriers.

7. My tracking number isn’t working. What should I do?

If your tracking number isn’t working:

  • Double-Check the Number: Ensure you’ve entered the tracking number correctly, without any extra spaces or characters.
  • Recent Shipments: It may take up to 24-48 hours for a new shipment to be trackable after it’s been shipped.
  • Contact the Sender or Carrier: If the problem persists, reach out to the sender or the carrier for verification.

8. Can I track international shipments?

Yes, CentPick supports tracking for international shipments from a variety of global carriers. You can track packages traveling between countries or originating from overseas sellers.

12. Does CentPick have a mobile app?

We are currently working on developing a mobile app to enhance your tracking experience on the go. In the meantime, our website is fully mobile-responsive and can be accessed from any smartphone or tablet browser.

13. How do I contact customer support?

If you have any questions or need assistance, please contact us:

Our support team is available to help you with any inquiries.

14. Why is my package delayed or not updating?

There could be several reasons for delays or lack of updates:

  • Carrier Delays: Weather conditions, peak shipping seasons, or customs processing can cause delays.
  • Scanning Delays: Sometimes packages are not scanned at every transit point.
  • Incorrect Address: An incomplete or incorrect address can delay delivery.

If your package has not updated in several days, we recommend contacting the carrier directly for more information.

15. Can I change the delivery address for my package?

CentPick is a tracking service and does not have the ability to change delivery addresses. To request an address change, please contact the carrier handling your shipment.